Concessions Volunteer

Sells snacks and beverages to patrons from the concessions window before a MainStage performance and during intermission.

Attend one training session with the Concessions Coordinator or Box Office Manager prior to your first shift each season to cover payment processes and technologies.
Confirm volunteer dates with the Concessions Coordinator (usually using the Front of House online volunteer management platform).
Report to Box Office Manager before your shift to collect the cash bag.
Wear black clothing and your OTP name badge (provided in the concessions area) while you are at the concessions window.
Create a safe, friendly, welcoming atmosphere for all patrons attending the performance.
Be ready to open the concessions window and start sales one hour prior to showtime (so arrive about 80 minutes before showtime). Return to the concessions window 5 minutes, or at an appropriate break in the performance as determined by the Front of House (FoH) Manager, before intermission.
Be able to describe the current concessions offerings available to patrons.
Make reasonably quick and accurate sales using cash or mobile credit card terminals.
Alert the FoH Manager of any notable concerns or incidents.
Reorganize the concessions area after intermission. Leave the concessions area at least as well organized as you found it.
Deposit the cash bag in the slot in the hallway (into the office) after intermission.

You will be treated with respect and dignity by all production staff, administration and other volunteers, and we expect the same from you.
You may watch as much of the performance during your shift as possible and seating allows.